Legal

Privacy policy

Respecting and protecting your Personal Information (please refer to the definition of Personal Information at the end of this policy statement) is very important to us.

It is also a Constitutional right, legal and good business practice requirement, which we take very seriously.

In line with the 8 Conditions in the Act, we:

• Accept joint responsibility and accountability with you to responsibly manage and protect your Personal Information when providing our services and solutions to you;
• Undertake to receive, only from you, and process the Personal Information that is absolutely necessary for the purpose to assist you with your required solutions, conclude the necessary related agreements and consider the legitimate legal interests of everyone concerned, as required by the Act and to respect your right to withdraw your consent for the processing of your Personal Information;
• Undertake to only use your Personal Information for the purpose required to assist you or provide solutions to you;
• Undertake not to share or further process your Personal Information with anyone if not required for assisting you with your solutions or by the law;
• Undertake to be open and transparent and notify you as and when required by law regarding why and how your Personal Information need to be collected;
• Undertake to safeguard and protect your Personal Information in our possession;
• Undertake to freely confirm what Personal Information we have, to update and correct the Personal Information and to keep it for no longer than legally required.
• We or the companies who provide or assist with the solutions you require need to collect the following Personal Information as prescribed by relevant laws for the following reasons:
• We collect your personal information including your financial needs so that we can share with and provide relevant products or services to you, to carry out the transaction you requested and to maintain our relationship;
• In order for us to provide you with financial advice, we will ask you for your personal details, financial circumstances and financial needs.
• To confirm and verify your identity or to verify that you are an authorised user for security purposes we will ask you for your identification information such as and proof of address, your identification document and banking information;
• For insurance underwriting purposes and to assess and process claims, we will ask you for medical history related to the claim or underwriting;
• To conduct credit reference searches or verification and, if you authorise this or if it's a requirement to provide your solutions to you, then we will collect your personal and identification information such as your identity number;
• To assist you with a query or solutions you require, we will ask you for information related to the request such as your financial circumstances and personal information;
• We collect your name and contact details to register you for events and to follow up with you on future events that you may be interested in.
• We keep Personal Information for audit and record keeping purposes;
• We keep Personal Information in line with all requirements by the Information Regulator or other Government agency allowed by law, legal proceedings or court rulings.
• We and the companies providing the solutions to you may use "cookies" on our and their websites. They enable us and them to improve your future visits to our site as well as provide you with a more user-friendly experience.

Please feel free to contact us at compliance@lifecheq.co.za to discuss any questions or concerns you may have. You have the right to request that Lifecheq remove, update or amend personal information stored by the company. This right is limited in situations where we are legally required to keep a record of the information as is required in the "Financial Advisery and Intermediary Services Act 37 of 2002" and the "Financial Intelligence Centre Act 38 of 2001".

All requests to delete, amend or update your personal information can be made directly to your Lifecheq adviser or to compliance@lifecheq.co.za Any additional information or concerns can be found and raised with the Information Regulator, who can be contacted as shared below:

Information regulator contact details

Website: https://www.justice.gov.za/inforeg/ Tel: 012 406 4818 Email: inforeg@justice.gov.za

Definition of personal information

Your Personal Information is defined by the Protection of Personal Information Act (the Act) as: "means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to— (a) information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person; (b) information relating to the education or the medical, financial, criminal or employment history of the person; (c) any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person; (d) the biometric information of the person; (e) the personal opinions, views or preferences of the person; (f) correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence; (g) the views or opinions of another individual about the person; and (h) the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person".

Information requests

For conflict of interest, complaints policies and the PAIA manual, please contact compliance@lifecheq.co.za. To request access to a record, please email this form to: compliance@lifecheq.co.za. Lifecheq will respond with this form to confirm the outcome of your request and fees payable.

Conflict of interest management policy

As part of our commitment to transparency and ethical business practices, we maintain a Conflict of Interest Management Policy. This policy outlines the procedures and safeguards we have in place to identify, manage, and disclose any potential conflicts of interest that may arise in the course of our business activities. We encourage all clients to review this document to understand how we handle potential conflicts and prioritise your interests.

You can request a copy of the policy by sending an email to compliance@lifecheq.co.za.